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- FAQ
- 1. What does the abbreviation "PSD" mean?
- 2. What is the PSD?
- 3. Why is the PSD being implemented?
- 4. When will the new legislation (PSD) come into force?
- 5. Does the PSD only apply to ING and its customers?
- 6. What is going to change at ING because of the PSD implementation?
- 7. Does the PSD only apply to ING and its customers?
- 8. Which payments are in scope of the PSD?
- 9. Which countries and currencies are in scope of the PSD?
- 10. Are lending, savings, mortgage accounts etc. in scope of the PSD?
- 11. Are documentary payments and cheques in scope of the PSD?
- 12. Where can I find the updated terms and conditions for ING's payment services?
- 13. Is any action required from me to accept these updated terms and conditions?
- 14. How is ING communicating the PSD changes to its customers?
- 15. Will ING send updated terms and conditions to its customers?
- 16. Apart from the updated terms and conditions is ING sending its customers any additional information?
- 17. What information is included in the PSD leaflet?
- 18. The booklet I received from ING does not include the terms and conditions of all my payment services. Is ING going to dispatch these separately?
- 19. Why is the booklet I received holding terms and conditions for payment services that I didn’t arrange for ING to provide?
- 20. What is meant by "payment charges will be reported in a more detailed fashion"?
- 21. ING recommends that customers carefully consider the potential impact of the PSD on their business processes and procedures. What processes and procedures should I think about?
- 22. I have a non-resident account with ING. Do the updated terms and conditions also apply to this account?
- 23. I also have accounts with ING outside my country of residence. Will I get separate information from each ING office concerned?
- 24. Is it necessary to add extra information to a payment instruction after introduction of the PSD?
- 25. Value dating is not allowed under the PSD. Why is the value date for some transactions not equal to the book date?
- 26. I submitted a BEN/OUR payment instruction but it has been executed as SHA. How is this possible?
- 27. What charges are allocated by whom after 1 November 2009?
- 28. Is it still possible to receive a payment with other charge instructions besides SHA (BEN/OUR) after 1 November 2009?
- 29. Do the updated terms and conditions regarding SHA charges also apply to standing orders?
- 30. I still have scheduled payment instructions with charge code OUR/BEN waiting to be executed. Do I need to take any action?
- 31. Will the full amount of the payment instruction always be transferred to the beneficiary or will any charges be applied?
- 32. My electronic banking channel still has the option of choosing BEN/OUR charges to be applied. Why?
- 33. I do not want to bear the charges for a payment instruction. What are the options? (Since BEN is no longer allowed.)
- 34. What processing timelines are applicable for international and/or local payment transfers?
- 35. Where can I find information on processing timelines? Are these different per country?
- 36. When should I submit payment instructions to make sure that they are processed on the same working day?
- 37. What happens to a payment instruction which is submitted after the cut-off time?
- 38. Is ING going to change its tariffs for payment services as a result of the PSD implementation?
- 39. What should I do if I still have questions regarding the PSD and the updated terms and conditions?
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